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Catherine Flaherty

Customer Issue Advocate

Information Technology and Services

Pittsburgh, PA

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Description

Professional Credentials

No Credentials

Experience

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Customer Issue Advocate

Direct Energy Business

11/2019 - 11/2020

Develop process improvement plans to better resolve customer issues quickly and efficiently Perform quality assurance on all customer i

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Customer Experience Agent

Direct Energy Business

03/2017 - 11/2019

. Responsible for all client inquiries regarding their gas or electric accounts, including billing issues, website issues and contract i

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Marketing Project Coordinator

Bon Tool Co

03/2016 - 06/2016

. Coordinated major marketing projects, including print and online catalog, collateral sales materials . Responsible for all print media

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Customer Care Representative

CVS/Caremark

09/2013 - 03/2016

. Provide positive, proactive customer care for members and clients. . Responsible for one-call resolution and troubleshooting. . Dedica

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Director, Marketing & Membership

Valley Brook Country Club

11/2010 - 05/2011

. Developed marketing strategies to retain and acquire membership. . Created effective messaging using language, graphics and marketing co

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Director, Marketing & Membership

Longue Vue Club

11/2007 - 12/2009

. Cultivated and managed relationships with key clients, vendors and community partners. . Developed and executed marketing plans and budg

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Assistant Manager of Marketing

Giant Eagle Corporation

06/2005 - 02/2007

. Collaborated with designers and editorial team on weekly supplements for various Categories and pharmacy . Managed marketing project

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Manager of Marketing

Eckerd Health Services

11/2000 - 10/2004

. Oversaw all creative agency activity, daily contact and approval of all creative . Instrumental in updating website content, design and

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Manager, Marketing & Client Communications

Bill Few Associates

04/1999 - 11/2000

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Account Executive

D&GG Advertising

03/1995 - 07/1999

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Media Coordinator

General Nutrition Center

10/1997 - 04/1999

Education

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Bachelor of Arts - B.A. Communications

John Carroll University

Communications

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