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Felicia Thorpe

Receptionist/Scheduler

Information Technology and Services

Las Vegas, NV

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Description

Administrative Data & Reporting Specialist Data Entry & Validation ,Customer Service ,Administrative Support Extensively experienced Data & Reporting Specialist with over 30 years of experience managing data collection, entry, verification, and reporting for complex business data. Exceptional communication and customer service skills employed to support data collectors / auditors and clients w

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Professional Credentials

No Credentials

Experience

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Technical Support Representative

Sling TV

09/2017 - 03/2018

Provide Customer Service Support by interacting with the diverse customer base that is currently streaming Sling TV created by Dish. As

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Technical Support Representative

Sling TV

09/2017 - 03/2018

Provide Customer Service Support by interacting with the diverse customer base that is currently streaming Sling TV created by Dish. As

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Personal Care Assistant

VISITING ANGELS, INC

04/2017 - 08/2017

Provides courteous and prompt assistance to our clients, these are Senior Citizens and/or persons with Disabilities that require assistance

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Call Center

07/2016 - 03/2017

Providing courteous and prompt service to our customers, by answering in-bound calls this requires speaking directly to motorist that requir

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Customer Service Desk/Lead Cashier

FOOD LION GROCERY STORE

11/2012 - 05/2016

Providing courteous and prompt service to our customer base, this included friendly, courteous, and timely check out for our customers insur

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Provide Lead Cashier

INFORMATION RESOURCES INC IRI/EMPOWER IT, INC EIT

01/1998 - 12/2015

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Analyst I/Data Specialist

INFORMATION RESOURCES INC IRI/EMPOWER IT, INC EIT

01/2005 - 10/2015

Manage the complex data collected by auditors to maintain company's primary database and create reports for distribution to an extensive lis

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Coder/Researcher

INFORMATION RESOURCES INC IRI/EMPOWER IT, INC EIT

01/2003 - 12/2005

Leveraged Excel expertise and technological proficiencies in relational databases, Access, and Internet research to maintain and update prod

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Circulation/Distribution Manager

INFORMATION RESOURCES INC IRI/EMPOWER IT, INC EIT

01/2002 - 12/2003

Managed the development and distribution of 525k copies of a coupon circular to 140 locations throughout the United States by coordinating s

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Display Scan Coordinator

INFORMATION RESOURCES INC IRI/EMPOWER IT, INC EIT

01/1999 - 12/2003

Please note these two positions held simultaneously. Was asked to fill in as Circulation/Distribution Managers abrupt dismissal.

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Afternoon Receptionist

INFORMATION RESOURCES INC IRI/EMPOWER IT, INC EIT

01/1998 - 12/1999

Greeted and fielded visitors and callers to direct them to the appropriate department for technical support, software sales, and related bus

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Data Technician/Conference Coordinator

AEROSPACE ENGINEERING GROUP/IDEA, LLC, NASA/Goddard Space Flight Center

03/1995 - 04/1998

Generated Databases, provided Internet Information support, processed government, and Purchase requests manually and through the computerize

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Senior Administrative Specialist

AEROSPACE ENGINEERING GROUP/IDEA, LLC, NASA/Goddard Space Flight Center

03/1993 - 03/1995

Supported the Laboratory for Atmospheres and the 900/ACEOS Committee with Logistics, Conference support, and Documentation support. This r

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Administrative Specialist

AEROSPACE ENGINEERING GROUP/IDEA, LLC, NASA/Goddard Space Flight Center

03/1991 - 03/1993

Worked as Assistant to the IDEA Program Manager, provided Documentation support, and Configuration Management to the TOMS Project. This in

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Education

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Calvert Building

0 - 2014

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